This session will explore how to respond to workplace complaints using trauma-informed principles, emphasizing sensitivity, trust, and equity in investigative processes. It highlights emerging municipal trends such as threshold assessments, addressing incivility and off-duty conduct, incorporating support persons, and integrating trauma-informed approaches into workplace restoration.

Through practical case studies, participants will analyze real scenarios to apply these concepts effectively. By the end, participants will be able to apply trauma-informed practices, reflect on when investigations are appropriate, and assess current policies through a trauma-informed lens.

Conducting Trauma‑Informed Workplace Investigations: Emerging Issues, Practical Tools, and Real‑World Scenarios

  • Thursday May 21 2026, 1:00 PM - 2:00 PM
  • webinar
    via Zoom
    Canada